Refund Policy

Methods of Payment

The Stonecross Manor Hotel have chosen WorldPay to manage the processing of payments through our website. WorldPay’s e-commerce solutions are secure and easy to use.

With WorldPay you are provided with a variety of options for payment such as Visa, MasterCard, all the major credit cards and debit cards.

What if my card is refused?

Cards are not refused by Stonecross Manor Hotel but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Deposits

If a deposit is required for your booking this is non refundable and non-transferable. You booking will not be confirmed until the requested deposit has been received. The Stonecross Manor reserves the right to remove any provisional bookings within 14 days of initial enquiry.

Cancellation Policy

In the unfortunate event that you can not make your booking please contact the hotel before midday of the day prior to your arrival. If you do not cancel your booking you will be classed as a no show and will be charged in full for the cost of the first night of your stay.

Refund Policy

For all refunds due to an error in your payment amount please email: info@stonecrossmanor.co.uk quoting your Booking Reference number (this will have been emailed to you when you successfully made a payment), full name, contact number and reason for requesting a refund. Our accounts department will deal with your query at the earliest possible opportunity.

Dear Customers

Here at Everbright Hotels we are continually monitoring the situation with regards to COVID-19 and, in light of the latest government advice, we regret to inform that each of our hotels will be temporarily closed from midday March 24th until further notice, for the safety of our team and guests.

Our Everbright Hotels head office members are continuously in dialogue with regional government emergency planning units, to explore ways in which our hotels may provide service to our communities as this time and will update all Everbright Hotel websites with information as soon as any initiatives go live.

Our phone lines and mailing services are currently busier than usual, so please excuse us if we aren't able to respond as quickly as we would usually like.

Please provide as much information as you can together with confirming your most appropriate contact details.

General Manager - Helen Clark
info@stonecrossmanor.co.uk